Shipping Policy
At TUSOLE, we are committed to delivering your order quickly, safely, and smoothly — because your comfort journey starts the moment you shop with us.
Order Processing
Orders placed before 2 PM are generally dispatched the same day. Orders placed after 2 PM are dispatched on the next working day.
During sale periods, festivals, or high-volume days, dispatch timelines may be slightly extended.
Delivery Timeline
Delivery timelines depend on your location and PIN code. Most orders are delivered within 2–7 working days.
Remote locations may require additional delivery time.
Shipping Charges
We offer Free Shipping across India on all prepaid orders.
Cash on Delivery (COD) may include a small convenience fee depending on your location and order value.
Order Tracking
Once your order is shipped, you will receive tracking details via SMS and email with your courier partner information and tracking ID.
You can also track your order directly from our “Track My Order” page.
Delivery Attempts
Our courier partners will attempt delivery up to 3 times. Please ensure your contact number and delivery address are accurate to avoid failed deliveries.
If the package is returned to us due to unsuccessful delivery attempts, it will be marked as RTO (Return to Origin).
Damaged or Missing Items
If you receive a damaged product or if any item is missing, please contact us within 24 hours of delivery with proper images and unboxing video proof.
Need Help?
Our support team is always happy to assist you.
📧 Email: support@tusole.com
📱 WhatsApp Support Available