Frequently Asked Questions

Everything you need to know about orders, shipping, returns, payments, delivery, and support.

Orders

How do I place an order? +

Simply select your preferred product, size, and quantity, then proceed to checkout to complete your order securely.

Can I cancel my order? +

Orders can only be cancelled before they are shipped. Once dispatched, cancellation may not be possible.

Can I modify my order after placing it? +

Modifications are possible only before dispatch. Contact our support team immediately for assistance.

How long does delivery take? +

Orders are generally delivered within 2–7 working days depending on your location and PIN code.

How can I track my order? +

Tracking details are shared via SMS and email once your order is shipped.

Do you offer free shipping? +

Yes, we offer free shipping across India on prepaid orders.

What is your return policy? +

Returns and exchanges are accepted within 7 days of delivery, provided the product remains unused with original packaging.

How long do refunds take? +

Refunds are generally processed within 5–10 working days after quality inspection approval.

What if I receive a damaged product? +

Please contact us within 24 hours with images and an unboxing video for quick assistance.

Which payment methods are accepted? +

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash On Delivery.

Is Cash On Delivery available? +

Yes, COD is available for selected locations based on courier availability.

How can I contact support? +

You can contact us through email or WhatsApp support for any order-related assistance.

What are your support timings? +

Our support team is available Monday to Saturday from 10 AM to 7 PM.