Return & Refund Policy

At TUSOLE, your satisfaction matters to us. If your order doesn’t feel right, we’re here to make the process smooth and hassle-free.

Return & Exchange Window

You can request a return or exchange within 7 days of receiving your order.

Products must be unused, undamaged, and returned with original packaging and tags intact.

To initiate a return or exchange, contact our support team with your Order ID and registered contact details.

Once approved, our courier partner will schedule a pickup from your delivery address.

Refunds are initiated after the returned product passes quality inspection.

Prepaid orders are refunded to the original payment method. COD refunds are processed via bank transfer or secure payment link.

Refunds generally reflect within 5–10 working days depending on your bank or payment provider.

Exchanges are available subject to size and product availability.

If the exchanged product has a higher value, the difference amount must be paid during the exchange process.

Products purchased during clearance or special sale events may not be eligible for returns or exchanges.

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos and an unboxing video.

Our team will review the issue and provide a replacement or refund accordingly.

Products that show signs of use, damage caused after delivery, or items without original packaging and tags may not qualify for returns or refunds.

Certain promotional, customized, or clearance sale items may also be marked as non-returnable.

We’re always here to help you with your order-related queries.

📧 support@tusole.com
📱 WhatsApp Support Available